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After implementing Works Connect we experienced a 40% increase in productivity and a 19% reduction in staffing levels. S & B Property Holdings
After implementing Works Connect we experienced a 40% increase in productivity and a 19% reduction in staffing levels. S & B Property Holdings
Housing Support Pro have enabled our neighbourhood team to spend more of their time serving the needs of our customers, becoming more visible, accessible, and effective whilst being mobile. Equity Housing
Housing Support Pro has provided a flexible solution for our Tenancy Audit and Profiling programme. We are now exploring ways of integrating new forms across our BAU operations. Wandle
Housing Support Pro has transformed the way we operate eliminating time consuming and historic paper focused transactions, allowing colleagues to respond quickly and accurately to a multitude of queries whilst in a customers home. Equity Housing
Housing Support Pro was very easy to implement and simple to use. This allowed our front line staff to access real time data about our customers, removing the need for both paper and travel time. It is very flexible and was tailored easily to meet our own specific needs. Partick Housing
My staff regularly tell me how many ways Works Connect has helped. That feedback confirms I’ve made the right decision.
Housing Support Pro was simple to implement and easy to deploy. It has allowed our operatives to collect and return real-time service information to our contact centre and has enhanced our outbound work allocation. We reduced paperwork by 47% whilst increasing productivity by 30%.