The Store 360 Solution

A totally new way of managing store operations

The tablet-based App provides a visual 24 hour, 7-day planner allowing personnel to see and respond to the tasks that need to be completed.

The solution is 100% paper-free, delivers all information in real-time and includes task monitoring that will automatically alert store management staff if task deadlines approach. It also works offline when necessary and will automatically update once a connection is re-established.

Store 360™ is available to all staff globally within your business removing the need to travel to each store to review store performance.

It’s that simple!

Real-time reporting. No more paper-forms, manual administration or delays.

STORE MANAGER

Store 360 includes a personnel contact centre providing convenient access to key personnel via SMS text and email messages.

Contact telephone numbers are also included within the solution for ease of use and encouraging open communication between all personnel.

Store 360 includes a convenient message centre providing convenient access to key personnel via SMS text and email messages.

The solution allows users to either select predefined message content or to create bespoke personalised messages before dispatching these directly from the tablet. This is convenient for the end user and beneficial to the retailer as copies of key correspondence can be recorded within central message logs to aid business decisions if staff are on annual leave.

Since these features use the Retail Support Pro cloud to transmit messages no cellular coverage is required the tablet device simply needs access to the store’s Wi-Fi router to have message capabilities.

The Activity Planner organises key store activities into an easy-to-use visual planner. Navigation around the planner is simple. Activities are opened, completed (including comments within the activity or within a service form attached to the activity) and then closed.

Activities are allocated time slots mapping out when operations need to be undertaken in-store. The time an activity was completed will dictate what colour it is highlighted in on the plan. Green = completed on time, Amber = completed late and Red = not completed at all.

This information is automatically available to other users of the App including Area Managers and other in-store users.

iForms are electronic forms that are used to record service actions undertaken in-store.

These paper-free and intuitively designed forms allow users to key, hand write or even dictate notes onto any service form. Additionally, users can capture photos and automatically return these photos with a service form. Photos can also be marked up using annotations (i.e. to highlight an issue in-store for example).

Signatures can also be captured via forms and all forms are BIP:0008 compliant meaning that if required, they can be used in court as legally admissible documents despite having no paper-original.

Once submitted, forms can automatically initiate other actions such as sending information to recipients via email or generating SMS text messages to confirm completion of the task.

Store 360 includes a powerful document management system which maintains an online document repository of all service forms completed within each store.

Users can search for forms within the document store using filters allowing content to be viewed by store, individual user, service type, form name or a specific date that the form was submitted.

Form output (PDF Files) can be viewed online along with any photo’s captured within the form in seconds from any location.

Many retailers also take a copy of each service form completed and store this within their own locally controlled document management solution.

Store 360 has in-built workflow and alert tools. If critical service activities are not completed on-time, the Store Planner will automatically generate email / SMS text alerts to remind the store manager that a task is imminently due.

These tools are intended to improve in-store service levels and to aid the management of stores at busy times. If tasks of the highest importance are missed, there is the option to raise an alert to the Area Manager further reducing any liability in the store.

Store 360 has been designed as an all encompassing information layer for staff throughout the retail chain.

The analytic features allow the user to review how efficiently a store is operating via the operational statistics. This will provide summary information about how many activities have been completed, what % of these were on-time, customer satisfaction results etc.

We also provide the opportunity to present information in the App from other retail systems and have clients who present Sales, Waste and other key information sources within the App.

The one-stop access to information has proved popular with all users of the App.
*Due early 2016

The Retail Support Pro cloud is located in a ISO:27001 compliant data centre in the UK ensuring that data is stored in a controlled, scalable and highly secure environment.

Our servers are virtualised and data backups are conducted across 3 separate sites ensuring no data loss can occur.

Forms captured by the solution are all BIP:0008 compliant. This means that if required, they can be used in court as legally admissible documents despite having no original paper-copy.

The Apps are 2048 K-Bit SSL encrypted on the tablet and are only accessible using username and password secure log-in. Furthermore, we recommend Mobile Device Management (MDM) software as standard allowing lost or stolen devices to be remotely wiped for added security of your data.

AREA MANAGER

Store 360 dynamically generates a personalised store directory for each user of the service.  This directory will include full offline access to the store network that they are responsible for providing convenient access to store personnel contact details, the store address, contact telephone numbers and any other critical store information required.

Store 360 includes a personnel contact centre providing convenient access to key personnel via SMS text and email messages.  

Contact telephone numbers are also included within the solution for ease of use and encouraging open communication between all personnel.

Store 360 includes a convenient message centre providing convenient access to key personnel via SMS text and email messages.

The solution allows users to either select predefined message content or to create bespoke personalised messages before dispatching these directly from the tablet. This is convenient for the end user and beneficial to the retailer as copies of key correspondence can be recorded within central message logs to aid business decisions if staff are on annual leave.

Since these features use the Retail Support Pro cloud to transmit messages no cellular coverage is required the tablet device simply needs access to the store’s Wi-Fi router to have message capabilities.

The Activity Planner organises key store activities into an easy-to-use visual planner. Navigation around the planner is simple. Activities are opened, completed (including comments within the activity or within a service form attached to the activity) and then closed.

Activities are allocated time slots mapping out when operations need to be undertaken in-store. The time an activity was completed will dictate what colour it is highlighted in on the plan. Green = completed on time, Amber = completed late and Red = not completed at all.

This information is automatically available to other users of the App including Area Managers and other in-store users.

iForms are electronic forms that are used to record service actions undertaken in-store.

These paper-free and intuitively designed forms allow users to key, hand write or even dictate notes onto any service form. Additionally, users can capture photos and automatically return these photos with a service form. Photos can also be marked up using annotations (i.e. to highlight an issue in-store for example).

Signatures can also be captured via forms and all forms are BIP:0008 compliant meaning that if required, they can be used in court as legally admissible documents despite having no paper-original.

Once submitted, forms can automatically initiate other actions such as sending information to recipients via email or generating SMS text messages to confirm completion of the task.

Store 360 has in-built workflow and alert tools. If critical service activities are not completed on-time, the Store Planner will automatically generate email / SMS text alerts to remind the store manager that a task is imminently due.

These tools are intended to improve in-store service levels and to aid the management of stores at busy times. If tasks of the highest importance are missed, there is the option to raise an alert to the Area Manager further reducing any liability in the store.

Store 360 has been designed as an all encompassing information layer for staff throughout the retail chain.

The analytic features allow the user to review how efficiently a store is operating via the operational statistics. This will provide summary information about how many activities have been completed, what % of these were on-time, customer satisfaction results etc.

We also provide the opportunity to present information in the App from other retail systems and have clients who present Sales, Waste and other key information sources within the App.

The one-stop access to information has proved popular with all users of the App.
*Due early 2016

The Retail Support Pro cloud is located in a ISO:27001 compliant data centre in the UK ensuring that data is stored in a controlled, scalable and highly secure environment.

Our servers are virtualised and data backups are conducted across 3 separate sites ensuring no data loss can occur.

Forms captured by the solution are all BIP:0008 compliant. This means that if required, they can be used in court as legally admissible documents despite having no original paper-copy.

The Apps are 2048 K-Bit SSL encrypted on the tablet and are only accessible using username and password secure log-in. Furthermore, we recommend Mobile Device Management (MDM) software as standard allowing lost or stolen devices to be remotely wiped for added security of your data.

YOUR SUPPLIERS

Store 360 dynamically generates a personalised store directory for each user of the service.  This directory will include full offline access to the store network that they are responsible for providing convenient access to store personnel contact details, the store address, contact telephone numbers and any other critical store information required.

Store 360 includes a personnel contact centre providing convenient access to key personnel via SMS text and email messages.  

Contact telephone numbers are also included within the solution for ease of use and encouraging open communication between all personnel.

Store 360 includes a convenient message centre providing convenient access to key personnel via SMS text and email messages.

The solution allows users to either select predefined message content or to create bespoke personalised messages before dispatching these directly from the tablet. This is convenient for the end user and beneficial to the retailer as copies of key correspondence can be recorded within central message logs to aid business decisions if staff are on annual leave.

Since these features use the Retail Support Pro cloud to transmit messages no cellular coverage is required the tablet device simply needs access to the store’s Wi-Fi router to have message capabilities.

The Activity Planner organises key store activities into an easy-to-use visual planner. Navigation around the planner is simple. Activities are opened, completed (including comments within the activity or within a service form attached to the activity) and then closed.

Activities are allocated time slots mapping out when operations need to be undertaken in-store. The time an activity was completed will dictate what colour it is highlighted in on the plan. Green = completed on time, Amber = completed late and Red = not completed at all.

This information is automatically available to other users of the App including Area Managers and other in-store users.

iForms are electronic forms that are used to record service actions undertaken in-store.

These paper-free and intuitively designed forms allow users to key, hand write or even dictate notes onto any service form. Additionally, users can capture photos and automatically return these photos with a service form. Photos can also be marked up using annotations (i.e. to highlight an issue in-store for example).

Signatures can also be captured via forms and all forms are BIP:0008 compliant meaning that if required, they can be used in court as legally admissible documents despite having no paper-original.

Once submitted, forms can automatically initiate other actions such as sending information to recipients via email or generating SMS text messages to confirm completion of the task.

Store 360 has in-built workflow and alert tools. If critical service activities are not completed on-time, the Store Planner will automatically generate email / SMS text alerts to remind the store manager that a task is imminently due.

These tools are intended to improve in-store service levels and to aid the management of stores at busy times. If tasks of the highest importance are missed, there is the option to raise an alert to the Area Manager further reducing any liability in the store.

The Retail Support Pro cloud is located in a ISO:27001 compliant data centre in the UK ensuring that data is stored in a controlled, scalable and highly secure environment.

Our servers are virtualised and data backups are conducted across 3 separate sites ensuring no data loss can occur.

Forms captured by the solution are all BIP:0008 compliant. This means that if required, they can be used in court as legally admissible documents despite having no original paper-copy.

The Apps are 2048 K-Bit SSL encrypted on the tablet and are only accessible using username and password secure log-in. Furthermore, we recommend Mobile Device Management (MDM) software as standard allowing lost or stolen devices to be remotely wiped for added security of your data.

Does this look like your daily routine?

Safe & Legal

100% store visibility so optimum operational
efficiency and compliance.

More Store Visits

30% more Area Management support for
stores, 6+ per store per year!

Operational Performance

95% on-time operational performance
using service tracking alerts.

Less Travel

35% reduction in unnecessary travel
which could mean an additional
3 visits per month per AOM.

Less Paper Use

80% reduction in paper use in store.

Less Admin

50% (15 hours) reduction in admin
per store per week
due to automated processes.

What our clients are saying about Store 360

Store 360 has revolutionised the day to day operational aspects of our retail operation at all levels. We are seeing real time efficiencies and cost savings, as well as sales improvement as a result of deploying the Store 360 app.

Head of Operations, The Southern Co-operative.